Communication is key when it comes to working for yourself and with clients that are likely going to be located in different countries all over the world!
Since you don’t work in direct contact with them every day as you would in a traditional office setting - it’s extra important to put in the time and effort of making good communication an absolute priority.
Good communication with your clients will relieve you of unnecessary stress when things don’t go the way you planned or when you’re trying to meet tight deadlines.
Must-Have Communication Tools:
Slack is an awesome tool to use with your clients to get quick messages across when needed. It’s extremely easy-to-use and keep organized. You can even create channels to organize the different topics you talk about with each client so that you can easily go back and refer to it later. For example, you can have a #socialmedia channel and a #website channel where you communicate in each respective channel for that topic.
I would mainly use Slack for quick and general communication rather than task assignments as the messages can be easily lost or overlooked.
Voxer is that amazing walkie-talkie app that everyone is always talking about. And for good reason. Voxer makes it super easy to communicate long messages that would otherwise be too confusing/inconvenient to text. It can be great for group conversations among small teams to help improve relations and accountability.
And let’s be honest, it’s also just really fun!
Asana is an amazing tool to use when it comes to both client communication and project management. Asana makes it easy to delegate tasks for a project and clearly see who is responsible for what and when. You can add deadlines, attach files, and communicate directly on a specific task.
Asana also allows you to view your tasks in a calendar format which can help give you a clear overview on everything you need to prioritize so that you never accidentally overlook something important.
Trello is another project management tool that doubles as a client communication tool. Trello is made up of boards, in which you can have one for each of your clients. Inside each board you have lists that can be called things like “To-Do”, “Doing”, and “Done”. You can also have lists that contain other important information such as all your client’s contact and business information or things you commonly refer to. Inside each list are cards, where you would add a specific task. You can add files, due dates, and other necessary information on each card.
Trello is an awesome way to stay on top of everything and collaborate with your clients in a way that is easy and effective!
Even though your clients might be located thousands of miles away from you - that’s no reason to not get some face-to-face time once in a while!
I find that Zoom meetings are extremely beneficial for regular check-ins and strategy sessions. You might not even realize that your communication has been a little lacking until you get on a Zoom call for your bi-weekly check-in and recognize how much better and clear headed you feel afterwards!
Being a VA and working for yourself doesn’t have to be lonely or isolating! In fact, it can be the exact opposite as it will connect you with people all over the world whom you would have never had the opportunity to otherwise. These communication tools will be sure to keep both you and your clients feeling happy and connected!